Three Wise Men: Consumer Defense recommendations : Mendoza Government Press

Scheduling purchases in advance and verifying that the toys have an Argentine safety seal, which indicates that they have passed the corresponding laboratory tests, are some of the provisions to take into account.

Given the arrival of the traditional Three Wise Men celebration, the Provincial Directorate of Consumer Protection provides recommendations for purchasing gifts in a safe, intelligent and economical way.

To keep in mind before buying gifts

  • Schedule your purchases in advance, thinking about what you want to give as a gift and the budget you have. This way you will avoid buying more or unnecessary products.
  • Compare the prices of the items you want to buy on different websites or in stores. This way, you can find the best deals and save money.
  • Check that the products you buy meet safety and quality requirements, especially toys and electrical or electronic devices. These must have the Argentine security seal, which indicates that they have passed the corresponding laboratory tests.
  • Take advantage of the benefits and promotions offered by some banks, supermarkets, shops and commerce on-line for Three Kings shopping.
  • If you buy online, verify that the website is secure, that it has the https protocol and a lock in the address bar. Also, review the merchant’s shipping, return and refund policy, and use reliable and protected payment methods.
  • If you buy remotely, by phone, mail or internet, remember that you have the right to regret it and return the product or cancel the service within 10 calendar days from when you received it or contracted it. To do this, you can use the regret button, which must be available on the merchant’s website.
  • You should keep in mind that safe toys are those that do not present risks to the health or safety of the children who use them. Toys should be appropriate to the child’s development and abilities. For example, toys containing small parts are not suitable for children under 3 years of age as they may cause choking.
  • Make sure toys are made of strong, durable, and non-toxic materials. For example, fabric toys must be washable and flame-resistant, painted toys must have lead-free paint, and art products must be labeled non-toxic.
  • Toys must comply with the safety standards established by the Argentine Institute for Standardization and Certification (IRAM). These guarantee that the products have passed the corresponding laboratory tests and do not contain dangerous substances such as phthalates. Certified toys must have a visible safety mark, such as the “S” of the National Secretariat of Commerce or the IRAM seal.

Recommendations to take into account after purchasing

  • Remember that new products have a minimum legal guarantee of six months from delivery to the consumer. On the other hand, if you buy used products, the minimum legal warranty is reduced to three months.
  • If the gift turns out to be different from what was reported on the packaging or has defects in operation or the quality of its materials, you can claim for the guarantee, with proof of purchase in hand.
  • Toys should be used under the supervision of a responsible adult, who can guide the child and avoid possible accidents. In addition, the adult should periodically check the condition of the toys and discard those that are broken, worn or have sharp edges.

Claim and complaint channels

Use the store’s Complaints Book to record any incidents related to the purchase.

To make a complaint, the consumer can carry out the procedure entirely from home, through the Consumer Defense Complaints Single Window, which can be accessed by clicking here.

You can also go to the municipal offices. It should be noted that complaints are free.

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