Supermarket chain Jumbo sees that more theft is happening. According to the supermarket, 1 percent of turnover is lost due to theft, approximately 100 million euros.
Jumbo CEO Ton van Veen is concerned: “The number of detected thefts has increased by 60 percent. We are talking about hundreds of cases per week that are known to us. And then there are probably a lot that are not known to us.”
The CEO emphasizes that 1 percent of the total is a significant cost item: “If we could reduce this amount in price, all our customers would benefit from this.”
Prevention and reward
There are also concerns about the unsafe situations that store staff and customers encounter. This month a number of new methods are already being tested to prevent theft.
The company will take extra measures, such as more camera surveillance. Jumbo wants to increase the chance of being caught by “selecting smarter”. It is not entirely clear what exactly is meant by this.
The supermarket is also considering a reward system. Jumbo is playing with the idea of rewarding customers who do scan everything properly, for example with a discount.
Jumbo presented its annual figures today. Turnover increased to more than 11 billion euros in 2023, an increase of 7.3 percent. Sales growth therefore lags somewhat behind that of other supermarkets. Jumbo now has a market share of 21 percent, slightly less than last year.
The profit figures will be announced later, but Van Veen expects that there will be barely any profit in 2023: “We have less than 1 percent left in profit. So we have more theft than we make profit. And that is not healthy.”
In 2023, the supermarket was confronted with sharply increasing costs. This is also expected to be the case in 2024, partly due to increasing personnel costs.
Back to the core
However, the supermarket says it does not want to increase prices for A-brands and private labels any further. The supermarket must return to “the way Jumbo was intended”, the press statement says.
The supermarket wants to act more in the spirit of Karel van Eerd, former director of the family business who died a year ago. Ton van Veen: “Karel has built a supermarket that is now the second in the country. We want to get back to the core: low prices, wide range, good service.”
According to the current CEO, this does not mean that Frits van Eerd, Karel’s son and Van Veen’s predecessor, is being distanced. He is involved in an investigation into money laundering. “Even though there is no Van Eerd here at the moment, they are still very closely involved in the well-being of this family business, including Frits.” Colette Cloosterman-van Eerd is chairman of the supervisory board, her sister Monique monitors the culture of the group.
The post first appeared on nos.nl