Account holders have not yet withdrawn R$7.33 billion in receivables

Account holders have not yet withdrawn R$7.33 billion in resources forgotten in the financial system until the end of August, the Central Bank (BC) announced this Wednesday (8). Until now, the Receivable Values ​​System (SVR) returned R$5.16 billion, out of a total of R$12.49 billion made available by financial institutions.

SVR statistics are released with a 2-month lag. In relation to the number of beneficiaries, by the end of September 16,548,665 account holders had redeemed amounts. This represents just 28.65% of the total 57,764,704 account holders included on the list since the program began, in February last year.

Among those who have already withdrawn amounts, 15,777,618 are individuals and 771,047 are legal entities. Among those who have not yet made the redemption, 38,252,616 are individuals and 2,963,423 are legal entities.

Most people and companies that have not yet withdrawn are entitled to small amounts. Amounts receivable of up to R$10 account for 63.43% of beneficiaries. Values ​​between R$10.01 and R$100 correspond to 24.92% of account holders. Amounts between R$100.01 and R$1,000 represent 9.9% of customers. Only 1.75% are entitled to receive more than R$1,000.

After being offline for almost a year, the SVR reopened in March, with new sources of funding, a new scheduling system and the possibility of recovering values ​​from deceased people. In March, reported the BC, forgotten R$505 million were rescued. In August, R$264 million were withdrawn, an increase compared to the previous month, when R$210 million had been withdrawn.


The new phase of the SVR has important new features, such as printing screens and request protocols for sharing on Whatsapp and the inclusion of all types of values ​​provided for in the SVR standard. There will also be a virtual waiting room, which allows all users to make the appointment on the same day, without the need for a schedule based on the year of birth or the company’s founding.

In addition to these improvements, there is the possibility of consulting the values ​​of a deceased person, with access for the heir, executor, executor or legal representative. Just like in consultations with people’s lives, the system informs the institution responsible for the value and the value range. There is also more transparency for those who have joint accounts. If one of the holders requests the redemption of a forgotten amount, the other, upon entering the system, will be able to see information such as the amount, date and CPF of the person who made the request.


Also included are forgotten resource sources that were not in last year’s batches. Closed prepaid or postpaid payment accounts, registration accounts maintained by closed brokers and distributors, and other resources available at institutions for refunds were added.

In addition to these sources, the SVR includes amounts already available for withdrawal last year from closed current or savings accounts; capital quotas and apportionment of net surpluses of former credit union participants; unsought resources from terminated consortium groups; tariffs charged incorrectly; and installments or expenses of credit operations charged unduly.


The Central Bank advises account holders to be careful with fraudsters who claim to act as intermediaries for supposed redemptions of forgotten amounts. The organization emphasizes that all Valors a Receivable services are completely free, that it does not send links or contact you to discuss amounts receivable or to confirm personal data.

The BC also clarifies that only the financial institution that appears in the Receivable Values ​​System consultation can contact the citizen. The agency also asks that no citizen provide passwords and clarifies that no one is authorized to make this type of request.

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